The foundation of Van Ru's management
approach is communication. We work closely with clients to understand their needs and goals. From the
beginning of each project, our teams establish clear communications of the overall plan, timeline and
Van Ru takes pride in recruiting, hiring, training and retaining the most qualified representatives. It is
our practice to dedicate representatives to specific clients, creating account experts. We train our representatives
to meet client-specific work standards. We also work hard to ensure that your goals are our goals and reward
our employees based on their performance in exceeding client goals as well as internal goals.
Concentrating on organic growth, Van Ru has the ability to develop long-term
partnerships that allow for maximum recoveries. Van Ru
commonly assigns dedicated teams to client portfolios,
meaning representatives manage accounts for their specific client exclusively.
This approach ensures superior understanding of program requirements,
expedited up-training and proper staffing. Moreover, representatives
are able to develop a better understanding of the accounts within their
work queues, learning the nuances associated with their client's specific
customers. This plan differentiates Van Ru in an extremely competitive
industry and consistently places our agency among the top performers
year after year, decade after decade.